I plan on this being my new spa of choice in my local town. I feel awful for not getting her name because it is def a benefit for future services due to how extremely well she not only performed her job but also managed her spa with such great communication with her staff and costumers, while multi tasking application of my full set she completed in a record time of 35min in and out while maintaining efficient work flow and effort of service. However after attempting to reschedule the exact service I was shut down with no availability from 4 other local salons until my 5th and last attempt the amazing owner of Relax Nails & Spa was willing to not only schedule me a 6:00pm appointment for a full set, but to still agree to doing so after also arriving 30min later 6:30. I had watched a few videos on how to do it at home but ultimately decided that it would be better to go in …MoreĪbsolutely great customer service! I went here 2 hrs after leaving another local nail spa extremely frustrated and disappointed that I literally walked out 3/4 of the way done, went home and soaked off the tips. I went in today to have my dip manicure removed. If I could give 0 stars, I would.Service: Dip powderI normally don’t post reviews but my experience was so awful that I have to share. Beyond embarrassed and ashamed of how they look. My nails are going to be ruined for the next few months. When trying to make it right with them, they said “that’s just what they look like when they’re taken off”…. I guess I should’ve done it myself after all because they pried each nail off with a spare acrylic, ripping off layers of my real nails underneath. I had watched a few videos on how to do it at home but ultimately decided that it would be better to go in and have a professional do it to avoid ruining my nails… Big mistake. Critical: Professionalism, Quality, ValueI normally don’t post reviews but my experience was so awful that I have to share.
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